services

Software Development

Software development is the phase when the actual process of application development begins and to ensure that we develop the best value added application for our customer, we use the latest .Net Framework that allows us to create the finest software component. As an experienced service partner to numerous renowned companies we are aware of the challenges of mobile computing, like time management-memory usage- database optimization etc moreover, we are also aware of the desired level of robustness of software components for any AIDC solution. Thus we make it a point to keep an end user involved in the development process and demonstrate the application to him/her to get feedbacks and make the desired changes (if any).

The entire project life cycle is controlled by stringent quality parameters. All the documentation, source code and final product go through internal quality audit before delivered to customer and put into operations.

Support Services

Encore Techsol Pvt Ltd. is known for its timely and committed Support services which start once the solution is integrated and project handed over. Our support services include:

  • Post sales support teams.
  • Trained & certified team of hardware professionals.
  • Regional support facilities.
  • Adequate spares inventories.
  • Industry standard practices.
  • Centralized repair facility for root cause analysis.

Hardware Support Services

  • Warranty Support
  • Preventive Maintenance & AMC.
  • Helpdesk support through telephone, email, fax & chat.
  • SLA for round the clock support.
  • Resident Engineer & On-site Support.

Software Support Services

  • Software Warranty.
  • Source Code maintenance.
  • Minor modifications & enhancements.
  • Change Request Managements.
  • Standard Software Support.
  • Telephone Assistance.
  • Critical On-Site Software Support.
  • Remote Access/VPN.

Solution Services

  • Business Process Study.
  • Site Survey, Solution Design & Custom Software Development.
  • System Integration.
  • Installation & User Training.

System Integration

By definition, Systems Integrator is the person or the company who specializes in bringing together various subsystems or their components to function for a defined objective. Encore Techsol Pvt.Ltd carries a lot of experts and experience in this area to integrate their hardware / software solutions with their customer's business application, through a strategically planned approach.

We specialize in integrating our middleware business solutions with leading ERPs like SAP, Baan and Oracle among other, using technologies like XML, RFC/BAPI etc. Our team of industry experienced Engineers, understand the criticality and need of integrating shop floor data thereby making a complete package for the customer. Our long lasting relations with various automation vendors enable us to leverage their capabilities in terms of providing customized automation solutions as well.